SHIPPING & RETURNS
Once we receive your order please allow 24 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you get an SMS to confirm.
Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Brotherland Games offers the following shipping methods:
Yes, we ship nationwide! Please allow 1-2 business days for shipping within Accra. We ship all orders through DHL. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information.
4. Returns & Exchanges
Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns/Exchanges are not processed until we receive the return/exchange item at our Headquarters. For returns/exchanges email our customer service department and we will be glad to assist. Items are only exchangeable in good condition, and in original packaging. If an item does not work out for you, the item can only be exchanged for store credit that can be used towards another order.
5. Customer Service
Please send us an email at [email protected]
“When will my order be shipped?”
Orders are packaged and shipped Monday – Friday only. Most orders are shipped within 1-2 business days, however, during periods of high demand please allow up to 2-4 business days for your package to be processed and shipped. Orders placed on weekends and holidays, do not begin processing time until the next business day.
2. “I received a different item than the item I ordered. How can this be corrected?”
If customers are shipped a different item, the incorrect item must be returned to our HQ and we will send the correct item. Please be prepared to send a picture of the items you received for our records.
3. “I just received my order and I would like to exchange for another item. How do I do this?”
Our exchange policy lasts 7 business days after the delivery date (excluding Saturdays, Sundays, Holidays). Returns/Exchanges are not processed until we receive the items back at our HQ and the items are in good condition. For a return/exchange email our customer service department.